Cat phones Warranty

 

Here you can find information on the limited warranty and processes for repair should any damage occur to your Cat phone.

EUROPEAN & SOUTH AFRICA WARRANTY POLICY

Information: Please ensure all device software is up-to-date and backup your device before a repair.
Warranty Information and Period: 24 months from date of purchase.
For repairs please contact the original retailer you purchased your Cat phone from. In the case of catphones.com this is Expansys.

WARRANTY POLICY (REST OF THE WORLD)

Information: Please ensure all device software is up-to-date and backup your device before a repair.
Warranty Information and Period: 12 months from date of purchase.
For repairs please contact the original retailer you purchased your Cat phone from. In the case of catphones.com this is Expansys.

ACCESSORIES WARRANTY POLICY

Warranty Information and Period: 6 months from date of purchase.
For repairs please contact the original retailer you purchased your Cat phone from. In the case of catphones.com this is Expansys.

Cat phones repairs

FURTHER WARRANTY AND REPAIR INFORMATION

Detailed warranty information and the associated terms and conditions can be found in the limited warranty statement originally included with your Cat phone. 

Warranty periods are applicable from the date of purchase. To obtain warranty and repair services, the customer will need to provide the model and serial number, as well as the IMEI number of the device. These must be complete and unobscured. Additionally, customers may need to show proof of purchase such an invoice, bill or receipt. Cat Phones 2 Year Warranty

For devices that meet the conditions of the warranty Bullitt Group commit to repairing, or if this is not possible replacing, the device with a suitable equivalent.

The limited warranty is only applicable in the country where the product was sold.

This warranty only applies to manufacturer defects in the hardware of the product.

The warranty card included in the packaging with the device will state any exclusions to the warranty. For the most up-to-date version of the warranty policy for your device please refer to: http://www.catphones.com/en-gb/support

For more information please contact the Customer Support team.