The health of our employees, partners and our customers are our absolute priority during these unprecedented times, and we are following the guidance of local governments with regards to the global outbreak of Covid-19. Due to the mandatory precautionary measures and best practice guidelines, some of our logistics and repair service providers must now suspend their operations, resulting in significant delays in our repair services.
As we know the virus can also spread on surfaces, we ask you to clean and disinfect your phone often, especially before returning it for repair and when receiving it back from the service centres, follow our guide here https://www.catphones.com/en-gb/how-to-clean-your-cat-phone/
We also ask you to please consider the severity of the defect and do not return your phone in the case of minor issues or deterioration of non-essential functions until the situation improves. Don’t worry about the expiry of your warranty either, we will be happy to repair your phone at a later date even if your warranty has expired during this period.
Currently we face disruption of services and cannot arrange pick up of devices for repair or return repaired devices in the following countries:
Please call our customer support lines or send us an email to firstname.lastname@example.org, and we will continue to do our best to help you and discuss the available solutions with you.