B26 Support

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception, for example, an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. Go to the phone’s Main Menu and select Call Settings.
2. In this screen scroll down to “Hide ID”.
3. Select Caller ID, there are a number of options.
4. “Hide ID”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Display own ID”, select this to ensure Caller ID is displayed at the receiving device.

Note: Options may differ dependant on Network and SW version.

Due to the environments that these devices are used, it is possible for the Ear Speaker or Mic covers to become blocked with debris and dust.

1. Using a moist cotton bud gently wipe away any residue
2. Allow the device some time to recover from the moisture and retest the device.

Note: be careful not to apply to great pressure that could damage the mesh.

1. Sometimes when a battery has taken a deep discharge the battery will need to be charged for a period of time before the device will power on.
2. Place the device on charge through a Cat power adaptor and USB to AC supply. Leave the device to charge for 45 minutes and attempt to power on.
3. If the device still does not power on, remove the battery and re-seat in the battery bay and recharge.
4. If the device still does not power on, check that the USB cable is not damaged, then recharge.

There are a number of contributing factors which can affect the audio performance of your device. For example:

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union, for example, these are normally safety based so that you do not suffer from hearing problems with extended use. All CAT products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery lose charge quicker, hence the standby time is reduced.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.

1. This will be displayed if there are issues with the SIM card (Refer to SIM card advice)
2. Additionally, if you are in an area not covered by your Network Provider but covered by another Network provider.

1. Go to the phone’s Main Menu and select Settings.
2. Select Call Settings, select Call Divert
3. Check if the “forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”.
4. Enable/Disable the functionality you desire.

1. Make sure that you have correctly inserted the SIM card – In the battery bay is an illustration of the required SIM card orientation. IMPORTANT NOTE – If using a Micro SIM use a SIM adaptor to ensure the correct location. Never insert the SIM adaptor without the SIM card, as the connectors will be damaged.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

Note: the B26 takes a standard SIM, using a Micro SIM or Nano SIM will require the use of a SIM card adaptor.

1. Go to File Manager and press “OK”
2. Ensure the device has a viable and formatted SD card installed.
3. In the File Manager screen, choose “Phone” option, in this example choose “Photos”.
4. Press Options and open.
5. Scroll to the image to be backed up, press options scroll down to “Mark several” and press select.
6. Scroll down and press “Copy Marked”, the file(s) to be backed up will be available with a tick box, press select on the file to be saved. Press Options and then “Done”.
7. The screen will now show two options, Phone and Memory card, choose Memory card.
8. Folders on the SD Memory card will be visible, select the desired location. Press Options and then select. A pop-up box will appear, “COPIED” will be displayed.

1. Go to the main menu and select Image
2. Select the image that you want to share
3. The select options and scroll down to share
4. Select Bluetooth and the device you want to share with and select OK.

1. Go to the main menu and select settings.
2. Scroll down to Bluetooth and select
3. Select Bluetooth and Bluetooth visibility
4. Then select paired device, the device then will search for devices to pair with, select the device required and accept pairing.

1. On the keypad type *#67#
2. The software version will then be displayed.

1. The IMEI number can be found on the gift box the device will have been delivered in.
2. The IMEI number is also recorded in the battery bay of the device, removing the battery will expose the label where this is recorded.
3. On the keyboard, type *#66# – this will enter a new menu. Scroll down to Phone info. In here you can then scroll down to the IMEI number.

1. If the device has been immersed in water for any period of time, both the microphone and speaker performance will be affected until they have had time to dry out.
2. Check that the device does not have debris or dirt on the Speaker mesh or around the Mic, these can be cleaned with a moist cotton bud or cloth.

Note: Before carrying out a Factory reset, ensure that you have backed up all your priority data.

1. Go to the settings section on the main menu
2. Scroll down to phone settings and select
3. Scroll down to Restore Factory settings and select
4. You will be requested to input a code, the code is 1234.
5. You will then be asked to confirm the reset.

1. If the device will not charge, remove the rear cover remove and replace the battery.
2. Check that there are no obstructions in the USB connector, open the door and look for obstruction remove if possible.
3. Check that the Adaptor and USB cable are functional, try connecting the device to a PC using the USB cable this will prove that the cable is functional.
4. Check that the cable is not damaged at the connector end.
5. Check the micro USB connector on the device is not damaged.