FAQ
Browse the FAQs below to find quick answers to your questions and if you don’t find the answer, please tell us.
What do the different colours of the LED indicate?
Flashing Red – Low Battery warning less than 15% Battery level
Solid Red – Battery level is below 15% and currently being charged
Solid Orange – Battery level is between 15% and 90% and currently being charged
Solid Green – Battery level is above 90% and currently being charged
Flashing Blue – Indicates a notification has been received (Message unread, missed call, email etc)
How do I resolve when Poor Sound Quality is experienced?
There are a number of contributing factors which can affect the audio performance of your device for example:
1. The most common cause of poor sound quality is water in the microphone or speaker. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
What should I do when experiencing Reception Issues?
1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and the battery will lose charge quicker, hence the standby time is reduced.
What do I need to do if “Enter PUK code” is displayed?
1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact the relevant operator to purchase a New SIM card.
What do I do if “Emergency Call only” is displayed on your Home screen?
1. This will be displayed if there are issues with the SIM card.
2. Additionally, if you are in an area not covered by your Network Provider.
What should I do if the device displays message “No Service”?
1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.
What does the Message please Insert SIM card indicate?
1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.
How is Caller ID enabled/disabled on this device?
1. Go to the phone menu and top right options menu select settings, select Call Accounts and then “settings” Network provider.
3. There are two options in this screen “Caller ID” and “Call waiting”.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.
Why do Calls to this device get picked up by other devices?
1. Go to the phone menu and top right options menu select settings, select Call Accounts and then “settings” Network provider.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”.
4. Enable/Disable the functionality you desire.
Why does the Device not make certain calls?
During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and top right options menu select settings, select Call Accounts and then Settings, then Network provider.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you may need to know the code. You can also manage the list of FDN from this page.
How do I insert an SD card and what is the format?
1. The location of the SD card slots is behind the SIM Card and SIM & SD cover on the left side of the device and can be accessed by opening the door.
2. The SD card location above the SIM 1 & 2 card slot, the Micro SD card needs to be inserted with the gold contacts facing down. Do not force the card in or out of the tray as this could result in damage.
Note:
From Marshmallow onwards the SD card becomes by design with internal or portable memory options for your device, with this comes restrictions with use of the SD card in devices other than your CAT S52. Once you have Internal formatted the SD card with your device, to use in a separate device such as a PC will require re-formatting of the SD card which will erase the content.
How can I back up data to an external storage device?
On your Cat S52 device
1. Connect the type C USB connector between the device and the external device (for example, a laptop).
2. Pull down the notification bar and “Android System charging this device via USB” tap on this and select the option for example select Media (PTP).
3. On the laptop, you can select the option that you want PTP the laptop will then set up the device automatically (Windows 10).
4. Select item to transfer.
How do I Manage my storage on the device?
1. Go to the Settings menu;
2. Select the Storage you have the option to manage or use the on board storage manager.
3. Select the option you would want;
4. There will also be an option to free up space.
5. Or select the storage you want manually cleared, tap on the app and follow the instructions.
How do I copy contacts from the external location to the Device?
1. Go to the Contacts App.
2. Select Menu Options on the top left of the display.
3. Select Settings and then select Manage Contacts.
4. Then select Import, import contacts from options available select.
How can I transfer data to another device via Bluetooth (for example an image)?
1. Go to the Photos menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.
How do I pair to another Bluetooth device?
1. Go to the Settings menu;
2. Select the ‘Connected devices’ settings;
3. Select ‘Pair with new device’;
4. The ‘Search for Devices’ will start.
5. Select the device you wish to connect to in the list displayed.
6. If required, confirm the passkey shown on your device and the device you want to pair with is the same and then select ‘Pair’.
How do enable/disable Bluetooth and connect Bluetooth tethering?
Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device
1. Go to the settings menu select Network & Internet;
2. Select Hotspot & Tethering;
3. Select Bluetooth Tethering, return to the previous screen and then return once more to the settings window;
4. Select Bluetooth to make your device discoverable.
Next steps:
1. On your PC/Laptop, search for Bluetooth devices;
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.
How do I turn On/Off predictive text?
1. Go to Settings menu, scroll down to System
2. Scroll down and select Language & Input
3. Select the ‘Google Autofill service’ then select your option.
How do I customise the Notifications, sound and vibration for incoming messages?
1. Launch the Messaging app
2. Tap the options menu top right corner and select Settings menu
3. Scroll down to Notifications section
4. Next to Notifications, tick to enable/disable notifications.
5. Select the Sound menu to select required ringtone
6. Select Advanced and next to Vibrate tick to enable/disable vibration for incoming messages.
How do I enable/disable delivery report and read report for messages?
1. Launch the Messaging app
2. Tap the options menu top right corner and select Settings menu
3. Scroll down to Advanced
4. Select ‘Get SMS delivery reports’ to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
How do I change the default SMS app?
1. Go to your Messages app
2. Tap the Options menu top right corner and select Settings
3. Then select ‘Default SMS app’
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.
How do I carry out a Factory reset on the device?
Note: Before performing this activity ensure you have backed up and secured your data.
1. Go to the settings menu.
2. Scroll down and select System, then select Backup. Ensure you have an account/cloud selected and back up your data.
3. Return to System and select Advanced Select Reset options, and Erase all data (Factory reset).
4. Reset the phone, the device will then reboot.
How do I know there is a device update available, and how do I check I have the latest software?
NOTE: When a new Firmware/Software is available, notifications are sent out to all Cat S52 devices.
On the home screen, an icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update:
1. Go to the settings menu, scroll down to System and select then select Advanced;
2. Select the System Updates option, you will be advised if an update is available;
3. The device will check the battery charge level and may ask you to further charge.
Note: Periodically you may receive a notification that an update is available – please ensure you accept these.
How do I find my IMEI Number?
1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the box is not available, type into the device via the keyboard*#06# a pop-up box will show the device IMEI.
3. Alternatively, select Settings, and then About the Phone. The IMEI information will be displayed.
Why is the Google access at the bottom of the display, and can I move or remove this?
1. In the latest release of Android OS, the location has moved from the top of the screen to the bottom.
2. This is not customisable.
3. This cannot be removed.
How do I resolve when Poor Sound Quality is experienced following immersion in water?
1. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.
How do I insert my SIM card and SD Card?
1. The location of the SIM card and SD card slots are located behind the SIM Card cover on the left side of the device and can be accessed by pulling out the cover.
2. The SIM 1, SIM 2 & SD cardholder is located in the pull-out tray
3. The SIM card/s and SD card Can only be inserted in one direction, with the contacts pointing away from the display.
Note: With the Cat S52 you can have two SIM cards and the SD card installed at the same time.
What are the details of the main camera for the Cat S52?
- 12 MP Dual Pixel
- f No. – f1.75
- Zoom – Digital x 4
- Max video frame rate – 1080p@30fps
How do I perform a reset, when my screen is blank?
1. To reset the device, keep the power button pressed for ~12 seconds, or until vibration is felt.
2. The device will now power on, perform and charge as expected.
Is there SIM tray removal tool for the Cat S52?
1. The Cat S52 SIM tray can be difficult to remove initially;
2. Gently use a small clip or pick to ease the tray out of the housing, after opening the SIM SD card door.
Battery
Display
Camera
Connectivity
Data Speed✣
Memory
multimedia
Network
Processor
Beyond Rugged
Size
Sensors
Apps
Design features
ANDROID ENTERPRISE
MaaS360 (IBM)
SOTI
42Gears
*2 Device testing against limited test cases only, carried out by Bullitt Group or by independent testers. No EMM / MDM testing is exhaustive, and specific IT setups can cause compatibility issues. Field testing recommended.
*Various temperatures and time-cycles tested.
**We cannot guarantee that all gloves will work with this feature.
✣ Network bands in regions may be different, depending on the mobile operator and your location. Upload and download speeds also depend on the mobile operator.
Available storage is less due to phone software. Battery times (talk time, standby time, and more) are based on 3G and are subject to network and phone usage. Note: Specifications are subject to change without prior notice.