S60 Support

We are aware of an issue with the Toolbox application becoming unresponsive on some of our devices. Please be assured, that we are urgently working on a permanent fix for this issue. In the meantime, to help get your handset back to full operation, please follow the steps below.

1. Navigate to the Toolbox application within the starter menu and PRESS AND HOLD THE APPLICATION ICON and select ‘APP INFO’
2. Click the ‘FORCE STOP’ button in the top right of your screen
3. Select the option ‘STORAGE & CACHE’ from the menu at the bottom of this page
4. Select ‘CLEAR CACHE’
5. If the above steps do not solve any problems you are facing, please contact Cat phones support.

We apologise for the inconvenience caused and will be regularly updating this page with any further developments.

1. Migrate to the screen that you want to capture
2. Whilst on the screen press both the Power button and Volume down button for approx. 2 seconds

Flashing Red – Low Battery warning less than 15% Battery level
Solid Red – Battery level is below 15% and currently being charged
Solid Orange – Battery level is between 15% and 90% and currently being charged
Solid Green – Battery level is above 90% and currently being charged
Flashing Blue – Indicates a notification has been received (Message unread, missed call, email etc)

1. The S60 comes with the ability to be used underwater to take photographs or record video.
NOTE: Ensure you have set the waterproof depth switch in accordance with the depth you intend to use the device at.
2. The first step is to decide if you intend to take video or photographs and select the correct option via the camera App
3. Then you need to access the settings menu and scroll down to Programmable key in here select “Underwater mode”
4. The touchscreen will now be disabled, however touching the screen brings forward a visual of a locked and unlocked padlock, swiping this will enable the touchscreen.
5. If the device is for example in photograph mode and used in underwater mode using the volume up or down button will take photographs, in video mode pressing either volume up or volume down will start and stop the recording.
NOTE: Whichever mode you start the device in to change for either photograph to video or video to photograph, the customer will need to return to the surface to enable the touchscreen and use the camera app to enable the desired mode before selecting underwater mode again and continuing.

1. MSX Alignment is Multi Spectral Dynamic Imaging or MSX, this incorporates real-time thermal video enhanced with visible spectrum definition, using both the thermal camera and the normal camera enriching the definition of the image for both video and still shots.

1. Automatic calibration is set as default when you launch the APP.
2. It is possible to select Automatic or manual Flat Field Correction (FFC) mode from the settings
3. It is always possible to select FFC by clicking the FFC when in the FLIR APP by selecting the FFC (resembles a key hole) Icon in the upper right corner of the screen. There will be a visual indication that FFC has started circular motion around the icon.

1. This is a tool supplied with the device that allows you to recover the alignment if at any time the thermal camera and normal camera alignment drifts.
2. Open My FLIR in the applications screen.
3. Select Settings and then in this section select again internal settings, scroll down to “Image Realignment Utility”.
4. In this screen you have 4 options, Revert, Cancel, Manual and Auto.
Revert – Selecting this will revert to the factory alignment
Cancel – Cancels the current re-alignment
Manual – Starts the Manual re-alignment, follow the on screen instructions.
Auto – Starts and Auto re-alignment, follow the on screen instructions.

There are a number of contributing factors, which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water, then the microphone and speaker will need to dry out to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping centres (malls) and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion.
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled, you will need to purchase a new SIM card.

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception, for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not recognised, please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down to “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.

1. The location of the SD card slots is behind the SIM Card and SD cover on the rear of the device and can be accessed by pressing the card cover latch.
2. The SD card location above the SIM 2 card slot, the Micro SD card needs to be inserted as per drawing with the gold contacts facing down. Do not force the card in or out of the device as this could result in damage.
Note:
The CAT S60 does not support ExFAT format.
With Marshmallow, the SD card becomes by design expandable memory for your device, with this comes restrictions with use of the SD card in devices other than your CAT S60. Once you have formatted the SD card with your device then to use in a separate device, such as a PC, will require re-formatting of the SD card which will erase the content. with Android Marshmallow, apps and the data they use can now be seamlessly stored on an external microSD card without having to be explicitly put there by the user.

On your CAT S60 device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT S60 device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT S60 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S60.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

1. Go to “Chrome” menu.
2. Select the Menu and then settings.
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.

1. Go to the “People” menu
2. Select “Import from SIM card”.
3. Select “Phone” and then in Settings select all.
4. Then press the “tick” mark, Import contact and select OK.

1. Go to Gallery menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

1. Go to Settings menu.
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”.
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
5. Select Bluetooth to make your device discoverable.

Next steps:
1. On your PC/Laptop search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require.

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages.

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

Note: Before performing this activity, ensure you have backed up and secured your data.
1. Go to settings menu.
2. Select Backup & Reset, select “Factory data reset”.
3. Select “Reset phone”, and “Erase everything”.
4. The device will then reboot.[/usa_item][usa_item acc_title=”How do I change the default SMS app?”]1. Go to Settings menu
2. In the Wireless & Networks section tap “More”.
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S60 devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge.

Update as of February 2019: Qualcomm, the chipset supplier for S60, has stopped supporting the platform hence the lack of security patches. We are now working to understand whether security patches can still be delivered and for how long. As soon as we have more clarity we will provide an update.

1. This is a programmable button, you have a number of options to choose from.
2. Go to the settings menu, scroll down to “Programmable Key” and select.
3. This will open a selection that you can choose your favourite from for example Camera.
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view.

The SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.

Using the SOS key:
1. Note: The SOS key must be setup to function correctly.
To access the SOS button, simply open the SOS button cover, then press and hold the SOS button as shown in the illustrations below for 1.5 seconds.
2. By default, the SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.
3. Before the key can be used to send messages, you need to define the custom message content and who you would like to receive the message(s).
4. The location shared by the app will be established by your mobile device, and only sent to the message recipients you specify.
5. The accuracy of your location information, and your ability to send an SMS through Location Alert will vary according to network conditions, and in areas of no cellular coverage you will not be able to use this function.
6. You must also enable the Location function (Settings > Location) and ensure the Location Alert check box is ticked (Settings > SOS key).
7. For security reasons, your device needs to be unlocked for this function to work. If you wish to use this functionality in a hazardous area, it is recommended that you set a long display Sleep time so that your device stays unlocked for longer (Settings > Display > Sleep), or you may choose to temporarily disable the Screen lock (Settings > Security > Screen lock).
Note: Full details in the User Manual

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.
3. The device is delivered with the APP “Speaker Dry” – open the App and follow the instructions.

1. The location of the SIM card slots is behind the SIM Card cover on the rear of the device and can be accessed by pressing the card cover latch.
2. SIM card slot 1 is located at the lowest slot and is marked SIM 1, the SIM card is inserted as per picture with the gold contacts facing down.
3. The SIM card slot 2 is located above the SIM card slot 1 but this is beneath the SD card slot and if an SD card is currently installed then removal of this allows easier access to installing the 2nd SIM. Again this SIM card is inserted with the gold contacts facing down. To aid removal of SIM 2 there is a lever that allows the customer to slide the SIM towards the opening.

TEMPERATURE READINGS
Note: The temperature indicated by the Cat S60 is always a calculated estimate and cannot be taken as an exact measurement.

The indicated temperature is affected by many factors, especially the emissivity of the object being observed and the distance to the object. The temperature may be influenced by the time of day, by weather conditions, or by other hot or cold objects in the vicinity that may be reflecting off the intended object.

1. The device has an embedded battery that can only be accessed by authorised personnel.
2. To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button.
3. Depress this button and the device will power down, restart the device.
4. Device will now power on, perform and charge as expected.

1. If your phone is in warranty, you can get it repaired. Contact Us and one of our agents will arrange for your phone to be picked up and repaired free of charge.

2. You can trade in your broken phone and get money off a new device available on our website. To find out which phones are eligible within the Trade In Scheme, click here.

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the box is not available, type into the device via the keyboard*#06# a pop up box will show the device IMEI.
3. Select Settings and then About phone and then Status, you will now have the option to select IMEI information.