We strive to deliver your goods to you safely and as quickly as possible. On this page, you will find useful information on when to expect your delivery and what will happen if you are not available at the designated address.
COSTS AND TIMINGS
|For the UK and NI||In the UK & Northern Ireland (England, Scotland, Wales, excluding Scottish Highlands and Islands & Northern Ireland), we offer free standard delivery on all products. The delivery time for your item(s) is 2 – 5 working days. In the UK & Northern Ireland, we also offer an express next day delivery. The cost is £4.99.|
|Scottish Highlands ( AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50) and Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3), we only offer free standard delivery within 2 – 5 working days. We cannot offer next day delivery at this time.|
|Rest of Europe||Rest of Europe (Republic of Ireland, Belgium, France, Germany, Netherlands, Italy, Portugal and Spain), we offer standard delivery within 2 – 5 days. The cost is €9.99. We cannot offer next day delivery at this time.|
|Other||We currently don’t support international delivery.|
All delivery options are subject to availability and exclude weekends and public holidays. A signature will be required on delivery. If you are unavailable at the designated delivery address, any instructions you left us on leaving your parcel in a secure place will be followed. Alternatively, we will leave a card detailing the pick up address.
Although, we will always aim to deliver your goods as quickly as possible, in case of remote rural areas, please allow additional time for delivery.
REPORTING A NON-DELIVERY/LATE DELIVERY
Please allow sufficient time based on information provided for your item(s) to be delivered. For an accurate delivery date, you can track your delivery via the link in your Order Dispatch Confirmation email. If you don’t receive your item(s) within the defined time period, please contact our Customer Service team, who will be able to assist.