Browse the FAQs below to find quick answers to your questions and if you don’t find the answer, please tell us.
As of May 2020, the App Toolbox application on some legacy Cat phones products – labelled as ‘Apps’ on devices, with a yellow icon – has been discontinued. This has resulted in a ‘Please check your internet connection’ message appearing when the app is started.
We recommend that you remove the app from your device home screen if it remains present there. To do this, tap and hold on the icon, and drag it to the ‘X REMOVE’ label at the top of the screen. Remove your finger to drop the app, and it will be removed from the home screen.
The app itself is small and its discontinuation will not impact the performance of your device. However, if you’d like to remove the icon, you may be able to Disable the app. To do this, go to the Android Settings app on your device. Go to the ‘Apps’ menu, then locate and tap on the app called ‘Apps’ listed under ‘All’. Now select ‘Force Stop’ followed by ‘Disable’.
On some devices, it may not be possible to Disable the app, due to its integration into the Android operating system. In this case, please just ignore the ‘Apps’ icon.
1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the box is not available, type into the device via the keyboard*#06# a pop up box will show the device IMEI.
3. Select Settings and then About phone and then Status, you will now have the option to select IMEI information.
In the unlikely event of an in-warranty fault,
contact our Customer Service team
who will be happy to help.