CAT® S41 SUPPORT

Find quick tips, suggestions and support on how to use your Cat phone to its full potential

S41 FAQs

Browse the FAQs below to find quick answers to your questions and if you don't find the answer, please tell us

How do I perform a reset, when my screen is blank?

1.  The device has an embedded battery that can only be accessed by authorised personnel
2.  To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button
3.  Depress this button and the device will power down, restart the device
4.  Device will now power on, perform and charge as expected

How do I use my Cat S41 to charge another device's battery?

1. The device is delivered with an On the Go USB cable this is shorter than the normal charging cable, fit this to the USB plug on the S41
2. On the CAT S41 App window select the Battery share APP Icon, you will have two options "Standard and Fast (Power Off)"
3. Select the option desired, you will then be presented with a screen that asks you to select the level of S41 Battery charge you want to stop sharing
4. With Fast Charging the S41 will power down, on standard charge the S41 will remain on in the process
5. The device will charge the secondary device until the level selected on the S41 battery charge is reached

In error I have accidentally deleted an App, how do I recover?

1. Visit the Google Play Store, open it and make sure you are on the homepage of the store
2. Tap on the settings icon in the upper right of the screen
3. Tap on My Apps & Games
4. Tap on Library, all previously installed App's will be located here
5. Select the App required

How do I resolve when Poor Sound Quality is experienced following immersion in water?

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality
2. Place the device in an area where the microphone and speaker can dry out

Can I select Glove Mode for improved response when wearing gloves?

1. Go to the settings Menu
2. Access the display option and the enable “Glove Mode”

What is the yellow button for and how do I use this?

1. This is a programmable button with a number of options
2. Go to the settings menu, scroll down to “Programmable Key” and select
3. This will open a selection that you can choose your favourite from for example Camera. You may select two, one for short press of the button and one for long press
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view

How do I find my IMEI Number?

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label
2. If the IMEI is not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI
3. Beneath the SIM tray there is a black Plastic label that contains the IMEI, serial number and regularotary information

How do I know there is a device update available, how do I check I have the latest SW?

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S41 devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update:
1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

How do I carry out a Factory reset on the device?

Note: Before performing this activity ensure you have backed up and secured your data
1. Go to settings menu
2. Select Backup & Reset, select “Factory data reset”
3. Select “Reset phone”, and “Erase everything”
4. The device will then reboot

I have some issues with Windows 10 and the S41, how do I resolve?

Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver.
The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our Devices
To fix this issue, you need to perform the following steps:
1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following http://www.android.com/filetransfer/

How do I enable/disable delivery report and read report for messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: read reports are available for MMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

How do I customise the Notifications, sound and vibration for incoming messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages

How do I turn On/Off predictive text?

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Gboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require

How do enable/disable Bluetooth and connect Bluetooth tethering?

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Select Bluetooth to make your device discoverable

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices - tethering is complete

How do I pair to another Bluetooth device?

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Photo menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

How do I copy contacts from the SIM card to the device?

1. Go to the “Contacts” menu
2. Select “Import /Export select the SIM ”
3. Select “Phone” and then in settings select all
4. The press the “tick” mark, import contact & select "OK"

How do I clear the cache and browser History?

1. Go to “Chrome” menu
2. Select the Menu and then settings
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select
5. Select the cache, browsing history and other to be cleared

How can I back up data to an external storage device?

1. Connect the CAT S41 to the PC/Lap top via the supplied USB cable
2. On the screen of the S41 a notification will appear, "USB charging" this device, click on this notification
3. On the screen you will see a number of options, select transfer files
On the PC:
1. Go to start screen and select S41, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC

How do I ensure in do not disturb mode the clock alarm will be heard?

1. You will need to set priority interruptions, this can be done through settings menu. Select sound and select do not disturb
2. In here you have Priority only allows, if you select events and reminders you will receive your alarm at the time set
3. In addition, you can receive designated calls or messages by activating then going to “Calls/message from” and managing your contacts list

Why does the Device not make certain calls?

During use the device will not make calls for example to International numbers. Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

Why do calls to this device get picked up by other devices?

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”
4. Enable/Disable the functionality you desire

How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down to “Additional Settings”
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device

What does the Message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation.

IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be readable. The device will need to be returned to the Service Center.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions

What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services

What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled, you will need to contact relevant body to purchase a new SIM card

What should I do when experiencing Reception Issues?

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:

  1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
  2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
  3. Technical performance between handset manufacturers, this can be software or hardware related.
  4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.
All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

VIew all technical specs

battery

Type
Non removable Lithium Ion
Capacity
5000mAh, Pump Express 2.0
Talk Time
Up to 38 hours (3G)
StandBy Time
Up to 44 days

display

Display Type
Super Bright 5” Display – FHD (1920 x 1080) IPS, auto switch support and wet finger/glove-on working technology*
Display Cover
Corning® Gorilla® Glass 5

camera

Main/Rear
13MP autofocus with PDAF, LED flash
Front
8MP fixed focus

connectivity

Audio Jack
3.5mm
Bluetooth
4.1
NFC
Yes (Android Pay™)
Wi-Fi
802.11 b/g/n (2.4 & 5GHz)
USB
micro-USB 2.0, USB-OTG
Sim Type
Nano SIM, dual and single SIM variants
GPS
GLONASS, GPS, aGPS, Beidou (variant dependent)

data speed

Maximum Downlink Data Rate
300Mbps
Data Speed (Maximum Uplink Data Rate)
50Mbps

memory

ROM Flash
32GB
RAM
3GB
Extended Storage
microSD™ (up to 2TB)

network

processor

Processor Type
MTK P20 MT6757 Octacore 2.3GHz
Platform/OS
Google Android™ Nougat

rugged

IP Rating
IP68 Certified
Waterproof
Up to 2m for 60 mins
Dust Proof
Dust Resistant
Drop Test
Up to 1.8M (6 ft)
Military Standard
MIL-SPEC 810G, Shock and Drop, Operating Temp: -25°C (-13°F) to 55°C (131°F), Category 4 vibration

sensors

Accelerometer
Yes
Proximity Sensor
Yes
Ambient Light Sensor
Yes
Compass
Yes

size

Size
152 x 75 x 12.85mm
Weight
218g

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