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How do I carry out a Factory reset on the device?

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Note: Before performing this activity ensure you have backed up and secured your data.

  1. Go to settings menu.
  2. Select Backup & Restore, in this screen there are a number of options, select “Factory data reset”.
  3. The option will now be “Reset phone” select.
  4. If you have enabled a security password or pin you will be asked to enter this here.
  5. Then tap erase everything.
  6. The device will then reboot.
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