As of May 2020, the App Toolbox application on some legacy Cat phones products – labelled as ‘Apps’ on devices, with a yellow icon – has been discontinued. This has resulted in a ‘Please check your internet connection’ message appearing when the app is started.

We recommend that you remove the app from your device home screen if it remains present there. To do this, tap and hold on the icon, and drag it to the ‘X REMOVE’ label at the top of the screen. Remove your finger to drop the app, and it will be removed from the home screen.

The app itself is small and its discontinuation will not impact the performance of your device. However, if you’d like to remove the icon, you may be able to Disable the app. To do this, go to the Android Settings app on your device. Go to the ‘Apps’ menu, then locate and tap on the app called ‘Apps’ listed under ‘All’. Now select ‘Force Stop’ followed by ‘Disable’.

On some devices, it may not be possible to Disable the app, due to its integration into the Android operating system. In this case, please just ignore the ‘Apps’ icon.

We are aware of an issue with the Toolbox application becoming unresponsive on some of our devices. Please be assured, that we are urgently working on a permanent fix for this issue. In the meantime, to help get your handset back to full operation, please follow the steps below.

1. Navigate to the Toolbox application within the starter menu and PRESS AND HOLD THE APPLICATION ICON and select ‘APP INFO’
2. Click the ‘FORCE STOP’ button in the top right of your screen
3. Select the option ‘STORAGE & CACHE’ from the menu at the bottom of this page
4. Select ‘CLEAR CACHE’
5. If the above steps do not solve any problems you are facing, please contact Cat phones support.

We apologise for the inconvenience caused and will be regularly updating this page with any further developments.

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S31 devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update:
1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

Update as of February 2019: The Cat S31 launched on Android Nougat, and will be updating to Android Oreo later this year.

1. Check if the device requires a SW update, settings -> scroll down to System -> System update, this will check for the latest version SW that the device should be on.
2. If the device has been in contact with VOC check that the sensor ports below the volume buttons on the side of the device are clear, flush with water. Allow the device to dry and re-calibrate this can take up to 12 hours.

If the device is new:
Remove the sticker covering the sensor ports, allow the device 12 hours to calibrate (device can be used as normal during this period).

The KaiStore is where you can find apps for your Cat® B35 such as Facebook and Twitter.

If your phone breaks, it might be covered under warranty. Read more about your warranty here or please contact customer support here

If your screen breaks, it might be covered under warranty. Read more about your warranty here or please contact customer support here

Yes, your phone is waterproof and can withstand salt mist. It can be submerged in up to 1.2m (4ft) for 35 minutes.

Yes, you can expect to receive software updates.

SDXC Class 10/Ultra high speed up to 32GB

KaiOS is a simple, light weight operating system designed for 4G enabled feature phones. It is not a complex smartphone operating system, but it does offer some smartphone experiences through light weight versions of popular applications such as the Google Assistant and Google Maps.
You can also download games and apps via the KaiStore.

Yes, these can be downloaded from the KaiStore.

Via the app menu, or by a long press on the Select/”OK”Key

These are estimated as the actual results depend on the network environment, apps and connectivity settings. Estimated at 12 hrs talk time and 30 days standby time.

There are a few quick checks you can do:
1. The device may be outside of the network coverage for the network service provider; to recover, you will need to re-locate to an area covered by the Network provider.
2. SIM card is invalid, please contact your network supplier, if the SIM card has recently become invalid, you need to contact the Network provider to check why the card is no longer valid and how this can be resolved.

After three consecutive incorrect SIM card PIN code entries, the code is blocked, and you need the PUK code to unblock it. Contact your service provider.
After ten consecutive incorrect PUK code entries the SIM card will be permanently disabled. If you disable the SIM card following the incorrect input of the PUK code, you will need to contact the service provider to buy a new SIM card.

Your SIM card may be locked or have an error.
Please insert the right SIM card or contact your service provider to discuss the status of the SIM card and options to validate the SIM card or purchase recommended SIM product.

This might be displayed if either SIM1 or 2 cards are not recognized, or when you are outside your network but inside other networks. You can only make emergency calls during this time.
Check with the Network provider that the SIM card is still valid.

“Hold down the Power Key for 5 seconds.
If the device does not power on then try charging the device according to the charging instructions in the user manual.
If the device will not charge then please try holding down the Power Key for 20 seconds to reset the device.”

3.5mm Type CTIA

Google Search™, Google Maps™, the Google Assistant™ and YouTube™ are preinstalled as well as the main KaiOS apps.

No, you cannot remove the battery.

The Cat® B35 has a 2,300mAh battery.

512GB RAM – 4GB ROM. External microSD™ card supported – Type SDXC Class 10/Ultra high speed/32GB

The display is a 2.4″ QVGA TFT LCD screen. It is not a touchscreen. You can navigate it using the 4 way navigation with keypad buttons.

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1. Go to the settings menu and scroll across to “Network & Connectivity”.
2. Scroll down to “Bluetooth” and click it in the menu.
3. Select “On” to enable Bluetooth
4. Select “Visible to All” to make your device discoverable
5. Scroll down to “Nearby Devices” and click this to look for other devices

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices – tethering is complete

NOTE: Before performing this activity, ensure you have backed up your data.
1. Go to Settings menu.
2. Scroll to the “Device” sub menu.
3. Select “Device Information” from menu
4. Scroll down to “Reset Phone”.
5. Click “Reset Phone”
6. The device will then reboot.

1. Locate the file that you wish to share on your device.
2. If you only want to send one item, for example a photograph, click on it and then click on options.
3. Select the Share option from the list and then select Bluetooth .
4. Choose which Bluetooth enabled device to send the file to.
5. Accept the incoming file on the target device.

On your CAT S30 device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT S30 device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT S30 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S30.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

1. Connect the CAT S31 to the PC/Lap top via the supplied USB cable
2. On the screen of the S31 a notification will appear, “USB charging” this device, click on this notification
3. On the screen you will see a number of options, select transfer files
On the PC:
1. Go to start screen and select S31, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC

Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver.
The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our Devices
To fix this issue the user needs to perform the following steps
1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following http://www.android.com/filetransfer/

1. Migrate to the screen that you want to capture
2. Whilst on the screen press both the Power button and Volume down button for approx. 2 seconds

1. You will need to set priority interruptions, this can be done through settings menu. Select sound and notification and tap on interruptions
2. Or the short cut is via volume up or down. A pop up window appears tap on “Priority” and then the settings icon
3. In here you have Priority interruptions, if you select events and reminders you will receive your alarm at the time set
4. In addition you can receive designated calls or messages by activating them going to “Calls/message from” and managing your contacts list

On your Cat S40 device:
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP)
Now connect the Cat S40 device to your external storage drive via USB:
On the PC:
1. Click start
2. Select computer, and then select the Cat S40 from the portable devices list
3. Select internal storage
4. Navigate to the desired folder on the Cat S40
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device

1.  In some instances, the default dialler in Android Lollipop can take more time to dial a number. This can be improved by downloading a new dialler from Google Play and setting this as your default.

1.   You should simply power off and then power back on the device once, this will finalise installation.

There are a number of contributing factors which can affect the audio performance of your device for example:

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.
All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled, you will need to contact relevant body to purchase a new SIM card

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation.

IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be readable. The device will need to be returned to the Service Center.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down to “Additional Settings”
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device

1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. In this screen scroll down and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”
4. Enable/Disable the functionality you desire

During use the device will not make calls for example to International numbers. Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Calling Accounts and then “SIM settings”
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

1. You will need to set priority interruptions, this can be done through settings menu. Select sound and select do not disturb
2. In here you have Priority only allows, if you select events and reminders you will receive your alarm at the time set
3. In addition, you can receive designated calls or messages by activating then going to “Calls/message from” and managing your contacts list

1. Connect the CAT S41 to the PC/Lap top via the supplied USB cable
2. On the screen of the S41 a notification will appear, “USB charging” this device, click on this notification
3. On the screen you will see a number of options, select transfer files
On the PC:
1. Go to start screen and select S41, choose what to do with this device
2. Select Internal shared storage or SD card
3. Select the folder and files that you want to save or move to the PC
4. Capture and move to the desired location on the PC

1. Go to “Chrome” menu
2. Select the Menu and then settings
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select
5. Select the cache, browsing history and other to be cleared

1. Go to the “Contacts” menu
2. Select “Import /Export select the SIM ”
3. Select “Phone” and then in settings select all
4. The press the “tick” mark, import contact & select “OK”

1. Go to Photo menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Select Bluetooth to make your device discoverable

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices – tethering is complete

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Gboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: read reports are available for MMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

Recently Microsoft Windows updated Windows 10 and this has caused an issue with MTP driver.
The MTP driver is called Media Transfer Protocol this helps user’s transfer data between Windows and our Devices
To fix this issue, you need to perform the following steps:
1. Go to Start Menu (or Cortana) Search. Just click the Search for Cortana icon in the Windows 10 taskbar and type “Run.” You’ll see the Run command appear at the top of the list, open the program
2. Type in the following http://www.android.com/filetransfer/

Note: Before performing this activity ensure you have backed up and secured your data
1. Go to settings menu
2. Select Backup & Reset, select “Factory data reset”
3. Select “Reset phone”, and “Erase everything”
4. The device will then reboot

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S41 devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update:
1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

Update as of February 2019: The Cat S41 launched on Android Nougat, and has updated to Android Oreo.

1. This is a programmable button with a number of options
2. Go to the settings menu, scroll down to “Programmable Key” and select
3. This will open a selection that you can choose your favourite from for example Camera. You may select two, one for short press of the button and one for long press
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view

1. Go to the settings Menu
2. Access the display option and the enable “Glove Mode”

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality
2. Place the device in an area where the microphone and speaker can dry out

1. Visit the Google Play Store, open it and make sure you are on the homepage of the store
2. Tap on the settings icon in the upper right of the screen
3. Tap on My Apps & Games
4. Tap on Library, all previously installed App’s will be located here
5. Select the App required

1. The device is delivered with an On the Go USB cable this is shorter than the normal charging cable, fit this to the USB plug on the S41
2. On the CAT S41 App window select the Battery share APP Icon, you will have two options “Standard and Fast (Power Off)”
3. Select the option desired, you will then be presented with a screen that asks you to select the level of S41 Battery charge you want to stop sharing
4. With Fast Charging the S41 will power down, on standard charge the S41 will remain on in the process
5. The device will charge the secondary device until the level selected on the S41 battery charge is reached.

1.  The device has an embedded battery that can only be accessed by authorised personnel
2.  To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button
3.  Depress this button and the device will power down, restart the device
4.  Device will now power on, perform and charge as expected

There are a number of contributing factors which can affect the audio performance of your device for example:

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1.Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level
2.When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely
3.When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion
4.Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal
Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation
IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions

1. Go to the phone menu and select settings
2. In this screen scroll down until reaching “GSM Call settings” and select “Additional Settings”
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device

1. Go to the phone menu and select settings.
2. In this screen scroll down until reaching “GSM Call settings” and select “Call Forwarding”
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when unreachable”
4. Enable/Disable the functionality you desire

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page

On your Cat S50 device:
1. Go to the settings menu.
2. Select “Storage” option, select “USB computer connection”, ensure that Media (MTP) is selected.
Now connect the Cat S50 device to your external storage drive via USB:
On the PC:
1. Click start
2. Select computer, and then select the Cat S50 from the portable devices list
3. Select internal storage
4. Navigate to the desired folder on the Cat S50
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

1. Go to “Chrome” menu
2. Select the Menu and then settings
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select
5. Select the cache, browsing history and other to be cleared

1. Go to the “People” menu
2. Select People, select Menu and then select “Import/Export”
3. Select “Manage SIM card” contacts
4. Select “Menu” and then “Import all”

1. Go to Gallery menu
2. Select the folder that contains the file that you wish to transfer
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth
4. Select the device to send to and send

1. Go to Settings menu
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Then select Bluetooth by tapping on Bluetooth
4. At the bottom of this screen select “Search for Devices”
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device:
1.  Go to the settings menu and enable/disable. In this case, enable
2.  Select “More”
3.  Select “Tethering and Portable Hotspot”
4.  Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5.  Select Bluetooth to make your device discoverable

Next steps:
1.  On your PC/Lap top search for Bluetooth devices
2.  Select your device and connect to it
3.  Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages

1.  Launch the Messaging app
2.  Within the app bring up the Settings menu
3.  Scroll down to “Text (SMS) messages” section
4.  Next to “Delivery reports” tick to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
5.  Scroll down to “Multimedia (MMS) Messages” section
6.  Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

1. Go to Settings menu
2. In the Wireless & Networks section tap “More”
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app
5. Note: the selected app will manage, receive and send all your text messages

Note: Before performing this activity ensure you have backed up and secured your data.

1. Go to settings menu
2. Select Backup & Reset, select “Factory data reset”
3. Select “Reset phone”, and “Erase everything”
4. The device will then reboot

NOTE: When a new Firmware/Software is available, notifications are sent out to all Cat S50 devices.

On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update:

1. Go to settings menu
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2.  Place the device in an area where the microphone and speaker can dry out.

1. The device has an embedded battery that can only be accessed by authorised personnel.

2. To perform a reset Press & hold Volume up key and Power key for 10 – 20 sec or until the device responds, the phone will reboot.

3. Device should now charge and perform as expected.

Flashing Red – Low Battery warning less than 15% Battery level
Solid Red – Battery level is below 15% and currently being charged
Solid Orange – Battery level is between 15% and 90% and currently being charged
Solid Green – Battery level is above 90% and currently being charged
Flashing Blue – Indicates a notification has been received (Message unread, missed call, email etc)

1. The S60 comes with the ability to be used underwater to take photographs or record video.
NOTE: Ensure you have set the waterproof depth switch in accordance with the depth you intend to use the device at.
2. The first step is to decide if you intend to take video or photographs and select the correct option via the camera App
3. Then you need to access the settings menu and scroll down to Programmable key in here select “Underwater mode”
4. The touchscreen will now be disabled, however touching the screen brings forward a visual of a locked and unlocked padlock, swiping this will enable the touchscreen.
5. If the device is for example in photograph mode and used in underwater mode using the volume up or down button will take photographs, in video mode pressing either volume up or volume down will start and stop the recording.
NOTE: Whichever mode you start the device in to change for either photograph to video or video to photograph, the customer will need to return to the surface to enable the touchscreen and use the camera app to enable the desired mode before selecting underwater mode again and continuing.

1. MSX Alignment is Multi Spectral Dynamic Imaging or MSX, this incorporates real-time thermal video enhanced with visible spectrum definition, using both the thermal camera and the normal camera enriching the definition of the image for both video and still shots.

1. Automatic calibration is set as default when you launch the APP.
2. It is possible to select Automatic or manual Flat Field Correction (FFC) mode from the settings
3. It is always possible to select FFC by clicking the FFC when in the FLIR APP by selecting the FFC (resembles a key hole) Icon in the upper right corner of the screen. There will be a visual indication that FFC has started circular motion around the icon.

1. This is a tool supplied with the device that allows you to recover the alignment if at any time the thermal camera and normal camera alignment drifts.
2. Open My FLIR in the applications screen.
3. Select Settings and then in this section select again internal settings, scroll down to “Image Realignment Utility”.
4. In this screen you have 4 options, Revert, Cancel, Manual and Auto.
Revert – Selecting this will revert to the factory alignment
Cancel – Cancels the current re-alignment
Manual – Starts the Manual re-alignment, follow the on screen instructions.
Auto – Starts and Auto re-alignment, follow the on screen instructions.

There are a number of contributing factors, which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water, then the microphone and speaker will need to dry out to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping centres (malls) and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union. These are normally safety based so that you do not suffer from hearing problems with extended use.

All Cat products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near tall buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like rush hour, call failure may be caused by network congestion.
4. Standby time is reduced: Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code, ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled, you will need to purchase a new SIM card.

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception, for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot, this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not recognised, please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down to “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.